Robbie MacCue, MBA, Paramedic www.MacCue.net
For more than 14 years, Robbie served as the President of a non-profit EMS organization in Upstate New York causing remarkable changes and measurable results working with Lisa on organizational change.
Robbie MacCue has more than 18 years experience in the EMS industry. Currently, he is serving as a paramedic with the Town of Colonie, in New York, in their Special Operations Division for ground rescue, flight & tactical medicine. He performs international medical flights with REVA air ambulance. He served as President of Sand Lake Ambulance, a non-profit EMS organization in Upstate New York, for 14 years. In addition, Robbie is a CPR instructor who is passionate about empowering others to save more lives.
Robbie graduated from Rensselaer Polytechnic Institute, with a BS in Information Technology & Management Information Systems and from Case Western University’s Executive MBA program with their speciality Cleveland Clinic health care leadership program. Robbie enjoys providing business consulting that combines his love of technology with healthcare to businesses and non-profit organizations.
Robbie is licensed through the Standard’s for Excellence® Institute that gives independent consultants the knowledge, skills, and tools necessary to work with nonprofit organizations across the country interested in learning about and implementing the Standards for Excellence® code.
Robbie has partnered with the American Heart Association and cardiac arrest survivors to teach CPR to over 3,000 students at his home town high school in Averill Park, NY, and took the message statewide spearheading a movement to pass legislation that added hands-only CPR to the health education curriculum in New York State in 2015. Due to his expertise, Robbie has appeared on XM Satellite Radio’s Doctor Radio show, a local NBC news affiliate, front page of NY’s Capital Region Times Union newspaper and Real Conversations, a talk show in NY’s Capital Region. In 2013, Robbie was awarded Advocate of the Year by the American Heart Association’s New York affiliate chapter.
With looming budget issues and other constraints, Robbie realized the need to transform his non-profit ambulance company and medical training company so he began diligently working with leading communication authority and organizational change expert, Lisa Giruzzi. Together they were able to provide an intervention for the ambulance company that created a magnetic and thriving culture causing volunteer participation to more than double; exceeding 19,000 hours per year. Additionally, payroll expenses were reduced by over $20,000. Since the issues addressed at Sand Lake Ambulance are common among other EMS organizations, Robbie and Lisa launched an initiative to empower the EMS industry to create similar results. Together, they have formed the EMS Leadership Academy, published a book, and are both committed to having a positive impact on Emergency Services worldwide.
Robbie MacCue’s Most Recent Posts:
How do I deal with conflict & reduce controversy in EMS? - LISTEN to learn vs. listening to respond -- listen from a quiet mind vs from your opinions/right-wrong mentality. Neutral listening is key and your listening can influence people’s ability to speakAn Appreciative Inquiry approach: Focus on what you want vs. what you don’t want. British Airways example of avoiding lost luggage vs. creating an exceptional […] How can we get healthcare providers to take care of their own health? - Increase pay equality. Low income wage earners usually correlates with poor healthEnsure your healthcare providers have affordable access to health insurance.Find like minded people - you are the sum of the five people you surround yourself the most with.People who feel valued and cared for tend to take better care of themselves. Often eating poorly […]
Incivility in EMS Research - Here's an opportunity to support and contribute to a body of research that will lead to more evidence in the EMS industry. Patricia Overman, is a paramedic and graduate student at Western Carolina University conducting a research project titled “The prevalence of workplace incivility in Emergency Medical Services and the effects on EMS providers.” The purpose […] What’s a good way to create a recognition program? - An effective recognition program needs to be a result of a great culture not an initiative to create one, otherwise it occurs for people like a band aid on a hemorrhage or as manipulative. Acknowledging people is not about their ego or getting accolades. It is about acknowledging the positive DIFFERENCE/IMPACT someone made in the world.Do […] How does EMS get seen as more professional? - Are you treating yourself and other EMS personnel as professionals? This is a very important aspect of this question. Too often people see themselves as “just EMS” or compare EMS to others in the medical profession rather than see themselves and the industry as a crucial aspect of healthcare. It starts with how you see […]