Roundtable Discussion on Feedback in EMS with Industry Experts


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About the Speakers:

Scott Moore -

Helps EMS leaders and human resource managers navigate the regulatory, legal, and management challenges that executives face in their operation daily. Having lead EMS organizations for many years, Scott keeps an eye to the horizon for the recognized and often unrecognized changes and risks that threaten any EMS organization, allowing leaders to focus on what is most important, their people and their patients.

Scott is a Massachusetts licensed attorney and possesses certifications as both a Professional in Human Resources (PHR) and the Society for Human Resources Management Certified Professional (SHRM-CP).  In addition, Scott is an active member of the American Ambulance Association and has been a Site Reviewer for the Commission for the Accreditation of Ambulance Services (CAAS) for many years.

After experiencing nearly every aspect of EMS through his career path, and helping others navigate the twists and turns of employment law, service operations, and leadership development, Scott realized there were a few common contributors to the big issues many EMS services experience. Each time Scott encountered a situation, particularly those dealing with HR related issues, he kept coming back to Newton’s Third Law of Motion: For every action, there is an equal and opposite reaction. That is when Newton360 was born.

The goal of Newton360 is to help services understand and balance the actions and reactions happening in their service every day. If a supervisor can greet a new employee by name the first time they meet them (action), the new employee will feel like a valued part of the team (reaction). If an employee and supervisor can exchange regular, honest feedback (action), they will build trust, and a culture of accountability will spread through your organization (reaction). If the directors and executives can see what their front line supervisors are doing, and trend employee and supervisor evaluation scores things such as favoritism and retaliation (action) can be identified and corrected (reaction) before they become costly legal issues that negatively impact recruitment, retention, and reputation downstream. [More at MooreEMSConsulting.com]

John Dadey - 

Is the CEO of nSightify. nSightify is employee engagement and performance management for First Responder (EMS/Fire) organizations and we help solve communication and engagement issues which result in increased employee satisfaction, performance and reduced turnover. nSightify puts real-time performance data and meaningful feedback at your team’s fingertips.

John is an executive with more than 20 years of experience in startup and Fortune 500 environments. He is a creative and innovative manager, administrator, and entrepreneur with an established track record in software product development.


"Leadership is not about being in charge, it's about taking care of those in your charge"

-Sinek