Dress for the job you want – Developing Leaders in EMS with Scott Moore 

Featured Speaker
Scott Moore, Esq, EMT, PHR, SHRM-CP

Hosted by:  Robbie MacCue

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Scott Moore returns to the 4th Annual EMS Leadership Summit.

Scott is the owner of Moore EMS Consulting, the software company Newton360, and an active EMT for over 31 years. He has held various executive positions, including Chief Executive Officer, Vice President, Director of HR & Operations, at several EMS services in Massachusetts. Scott is a licensed attorney, specializing in HR, employment law, reimbursement, & compliance. Scott is the Human Resources & Operational Consultant to the American Ambulance Association (AAA).

In this session, Scott Moore discusses the importance of having professional development plans and developing an effective recruitment and retention strategy for EMS professionals.

He emphasizes the importance of creating mutually beneficial relationships between an organization and its employees, modernizing processes for recruitment and retention, and investing in knowledge and developing job-specific skills. Furthermore, providing financial incentives and presenting a positive future to prospective and current employees can help create a competitive 4.0organization.

Finally, the Daily Debrief is a great way for professionals to attend events that can enhance their knowledge and communication skills.

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With speakers from leaders across the prehospital space, the EMS Leadership Summit valuable, actionable content will move your leadership & organization to the cutting edge!

EMS professionals have to have a professional development plan in place for them to progress in their career field. Scott underscores the necessity of dressing for the job someone hopes to achieve and how companies should provide transparency in laying down a career path for their employees to recognize their options. It is also important to take into consideration the perceptions of employees for successful performance and progress. 

The key takeaways from successful recruitment and retention strategies involve viewing recruitment as a type of marketing, making the employee experience aspirational, having exit interviews to understand why people leave, providing an experience even after they have left and transitioning to modernizing the processes.

To create successful management, employees must be paid fairly and treated with respect, work together towards a shared goal and allow the opportunity to relax and recharge. Additionally, employers need to create a mutually beneficial relationship between the organization and the employees, provide financial rewards, benefits, and offer lucrative educational and career opportunities.

Finally, Debriefs are a great way to let people learn more about their occupation, build meaningful connections and be affordably provided.

  • Professional development plans are necessary for EMS professionals to progress.
  • Build a transparent career path that provides employees with opportunities.
  • Recruitment and retention should be seen as marketing, with the experience being aspirational and forward-looking.
  1. Unlock Career Advancement with EMS Leadership Summit (00:00 - 07:20)
  2. Delivering an Employee Experience: Why People Leave EMS (07:21 - 12:15)
  3. Reasons Why Employees Stay in EMS (12:15 - 17:07)
  4. Making the Relationship Sticky: Keeping Your Employees in EMS (17:07 - 21:57)
  5. Creating an Impactful and Mutually Beneficial Workplace (21:57 - 26:59)
  6. Rethinking Your Recruitment and Retention Plans (26:59 - 32:13)
  7. Medics: Pursue Your Dreams with the Right Preparation and People Maintenance (32:13 - 37:20)
  8. Five Steps to Becoming an Emerging EMS Leader (37:20 - 42:29)
  9. Creating Situations for Professional Development (42:29 - 47:37)
  10. The Hidden Barriers to Effective Communication (47:38 - 52:57)
  11. Uncovering Hidden Barriers to Effective Communication (52:58 - 55:37)

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Robbie MacCue

Robbie is the cofounder of the EMS Leadership Academy, host of the EMS Leadership Summit, and paramedic captain in Albany, NY where he serves in the Special Operations Division for ground rescue, flight, & tactical medicine. He performs international medical flights with North America's largest fixed wing Air Ambulance service. For more than 14 years, Robbie served as President of a non-profit EMS organization advocating for increased funding and raising the bar of excellence. In addition, Robbie is an American Heart Association advocate who is passionate about empowering others to save more lives. He has taught physicians, nurses, and other medical providers Advanced Cardiac Life Support at medical schools and hospitals throughout Manhattan. Robbie has undergraduate degree from Rensselaer Polytechnic Institute, and a MBA from Case Western Reserve University and provides business consulting that combines his love of technology with healthcare.

Robbie MacCue

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