Field Staff Engagement Using the Team Based Quality Model 

Featured Speaker
Mic Gunderson, FAEMS, EMT-P(Ret)

Hosted by:  Robbie MacCue

Mic Gunderson returns to present at the 4th Annual EMS Leadership Summit.

Mic Gunderson has been in EMS for over 45 years in various leadership, managerial, clinical and academic roles. He serves as President of the Center for Systems Improvement & the Chief Strategy Officer for the Cambridge Consulting Group. Mic was appointed by NEMSMA to serve as Editor-In-Chief of the International Journal of Paramedicine which launched in October of 2022. Previous positions include National Director of Clinical Systems for the American Heart Association, and Executive Director of the Kent County (MI) EMS System.

Mic Gunderson shares his approach for EMS organizations to tackle the challenge of establishing an effective, timely and professionally uplifting quality management program. An added benefit is improved recruitment and retention through deep engagement of field staff that can help your agency become a ‘destination employer.’

This novel strategy uses specialized teams and professional development initiatives to engage more of the workforce, creating a safe environment for learning and development. 

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With speakers from leaders across the prehospital space, the EMS Leadership Summit valuable, actionable content will move your leadership & organization to the cutting edge!

Mic Gunderson’ topic centers around improving EMS systems' quality which also leads to increase engagement and retain field staff. This strategy emphasizes the importance of engagement and supporting their professional development. 

The establishment of clinical specialty teams assigned to areas such as trauma, resuscitation, and pediatrics and provide opportunities for experiential learning in data analysis and management. 

  • Quality improvement in EMS is an important pursuit and deep engagement of field paramedics can be instrumental in driving change.
  • EMS should focus on creating quality, research-driven initiatives to attract and retain employees.
  • Building a brand for your EMS organization can improve an EMS system's marketing
  1. Engaging Field Staff to Improve Quality in EMS (00:00 - 07:47)
  2. Creating Opportunities For EMS Professionals To Shape Clinical Practice (07:47 - 14:36)
  3. Major in Paramedic Education Programs (14:36 - 21:18)
  4. Creating a Ladder for Professional Development in Healthcare (21:18 - 27:42)
  5. Building a Brand as a Clinician: Recruitment, Retention, and Engagement in EMS (27:42 - 34:31)
  6. The Art and Science of Professional Paramedic Development (34:31 - 40:53)
  7. Encouraging Professional Growth Through Improvement Projects and Clinical Teams (40:53 - 47:08)
  8. Exploring the Potential for Quality Improvement for EMS Management (47:09 - 50:57)

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Robbie MacCue

Robbie is the cofounder of the EMS Leadership Academy, host of the EMS Leadership Summit, and paramedic captain in Albany, NY where he serves in the Special Operations Division for ground rescue, flight, & tactical medicine. He performs international medical flights with North America's largest fixed wing Air Ambulance service. For more than 14 years, Robbie served as President of a non-profit EMS organization advocating for increased funding and raising the bar of excellence. In addition, Robbie is an American Heart Association advocate who is passionate about empowering others to save more lives. He has taught physicians, nurses, and other medical providers Advanced Cardiac Life Support at medical schools and hospitals throughout Manhattan. Robbie has undergraduate degree from Rensselaer Polytechnic Institute, and a MBA from Case Western Reserve University and provides business consulting that combines his love of technology with healthcare.

Robbie MacCue

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