Seeing Resilience & Health in the System with Rick Ruppenthal 

Featured Speaker
Rick Ruppenthal

Hosted by:  Robbie MacCue

Rick Ruppenthal returns to the 4th Annual EMS Leadership Summit.

Rick spent 30 years as a paramedic, Superintendent for the City of Vancouver & retired as a Manager of Paramedic Education for the BC Ambulance Service. He continues to serve the Emergency Responder community as a Transformative Coach, Executive Mentor, Facilitator for Respect Canada and the founder of the Unbroken Hero Project, which is a project to bring a new health paradigm to the military and emergency responders. 

In this session, Rick provides five key takeaways related to system resilience and health. He discusses the importance of focusing on internal resilience and health in lieu of external, particularly in light of the COVID19 pandemic, as well as how individual employees' health should be prioritized.

Rick discusses how systems thinking and holistic approaches should be utilized when making decisions. Leaders must build trust within the organization, focus on serving employees and other stakeholders, and understand implicit and complicit bias to avoid detrimental consequence.

Finally, the session emphasizes the need for prioritizing employees' needs and the importance of forming a partnership with the Unbroken Hero Project.

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This article discusses how system resilience and health can be improved by focusing on internal rather than external resilience. It acknowledges that the Covid pandemic has necessitated a shift in the way organizations think about and approach resilience and health and suggests that the health of individual employees should be of utmost priority.

Additionally, the session advocates for the use of systems thinking to make informed decisions, as well as the importance of leaders putting employees first. It also looks at the Unbroken Hero Project and the concept of bias and how leaders should be aware of their own biases and attempt to understand the perspectives of stakeholders.

The key takeaways are that decision-makers should take a holistic approach to their work, consider all possible impacts, and make changes that can have wide-ranging effects on the organization. Furthermore, leaders must make sure to prioritize their employees to ensure a safe and inclusive environment, be aware of any implicit or complicit biases, and create a culture of support.

Finally, access to resources and continuous training is needed to ensure optimal patient care.

  • Focus on internal resilience and health rather than external measures.
  • System resilience and health should be addressed with a holistic approach.
  • Emphasize the health of individual employees.
  1. Unlock Resilience and Health in the System: An Impactful Session from the 2022 EMS Leadership Summit (00:00 - 07:49)
  2. The Butterfly Effect of Simple Policy Changes in EMS Systems (07:50 - 14:10)
  3. Seeing the Value in a Resilient System: Treating Employees as Our Greatest Assets (14:10 - 20:32)
  4. The Power of Being Impeccable with Your Word (20:32 - 26:37)
  5. The Impact of Our Internal Biases on Leadership Resilience and Health (26:37 - 32:34)
  6. Uncovering Unwritten Rules: Cultivating Awareness to Avoid Adverse Outcomes (32:35 - 38:51)
  7. Questioning Hierarchy to Empower Teamwork: Reframing Conversation to Support System Health (38:51 - 44:45)
  8. Uncovering the Invisible 'Shoulds and Musts' in Unstressed Systems (44:45 - 50:50)
  9. Understanding Basic Employee Needs for Job Satisfaction and Engagement (50:50 - 57:06)
  10. Nine Ways to Foster Engaged and Connected Workplaces (57:06 - 01:03:03)
  11. Optimizing Resilience in Staff for Improved Patient Care (01:03:04 - 01:04:13)

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Robbie MacCue

Robbie is the cofounder of the EMS Leadership Academy, host of the EMS Leadership Summit, and paramedic captain in Albany, NY where he serves in the Special Operations Division for ground rescue, flight, & tactical medicine. He performs international medical flights with North America's largest fixed wing Air Ambulance service. For more than 14 years, Robbie served as President of a non-profit EMS organization advocating for increased funding and raising the bar of excellence. In addition, Robbie is an American Heart Association advocate who is passionate about empowering others to save more lives. He has taught physicians, nurses, and other medical providers Advanced Cardiac Life Support at medical schools and hospitals throughout Manhattan. Robbie has undergraduate degree from Rensselaer Polytechnic Institute, and a MBA from Case Western Reserve University and provides business consulting that combines his love of technology with healthcare.

Robbie MacCue

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