Using Data to Drive EMS Recruitment & Retention with Scott Moore 

Featured Speaker
Scott Moore, Esq, EMT, PHR, SHRM-CP

Hosted by:  Robbie MacCue

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Scott Moore returns to the 4th Annual EMS Leadership Summit.

Scott is the owner of Moore EMS Consulting, the software company Newton360, and an active EMT for over 31 years. He has held various executive positions, including Chief Executive Officer, Vice President, Director of HR & Operations, at several EMS services in Massachusetts. Scott is a licensed attorney, specializing in HR, employment law, reimbursement, & compliance. Scott is the Human Resources & Operational Consultant to the American Ambulance Association (AAA).

In this session, Scott Moore examines the importance of data and predictive analytics in the HR field when it comes to recruitment and retention in the prehospital field. It highlights the key takeaways of understanding various metrics such as time to fill a position, source of hire, and first year turnover.

Additionally, the need for diversity and inclusion in the workplace is discussed, along with the importance of tracking different measurements. Furthermore, it addresses the importance of automation, employee engagement, onboarding, and other areas of recruitment and retention.

Finally, strategies are outlined to create an organization with a diverse and inclusive work environment.

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With speakers from leaders across the prehospital space, the EMS Leadership Summit valuable, actionable content will move your leadership & organization to the cutting edge!

Data and predictive analytics are transforming how HR departments recruit and nurture talent, and employers should be aware of important metrics such as time to fill, source of hire,first year turnover, quality of hire rate, applicants per screening, cost per hire, and candidate experience.

Additionally, companies must promote diversity and inclusion in the workplace as this is increasingly important. Companies must understand lagging and leading indicators to assess their performance, and should track employee metrics such as employee satisfaction, engagement, average tenure, open positions, applications, recruitment and retention rates, and application completion rates. 

The cost of turnover is estimated to be 30% of salary wages, and employers should stand out from competitors by making sure expectations are communicated and surveying employees to assess their experience. To ensure employee satisfaction, companies should prioritize pay and benefits, focus on work-life balance, provide feedback and merit badges, ensure job security and stability, and create a diverse and inclusive work environment.

  • Surveys can be used to gain insights into what employees and potential employees consider when choosing to work with a company.
  • Companies should measure employee retention metrics to gain insight into employee satisfaction, engagement and average tenure.
  • Automation should be used in the application process for optimal convenience and speed.
  1. Using Data as a Recruitment and Retention Tool: An Overview of HR Analytics (00:00 - 06:32)
  2. Measuring Employee Experiences: Leading vs. Lagging Indicators (06:32 - 12:37)
  3. Measuring and Understanding the Cost of Turnover in EMS (12:37 - 18:06)
  4. EMS Applicant Drop Rate and Application Efficiency (18:06 - 23:39)
  5. Retaining Employees: Strategies for Avoiding Death By a Thousand Cuts and Making a Lasting Impression. (23:39 - 28:36)
  6. Surveying Your Contractor Partners and the Public to Ensure Success in Pay, Benefits and Work-Life Balance (28:37 - 33:59)
  7. Recognizing the Need for Preparing People to Become Diverse and Inclusive in the Workplace (33:59 - 37:09)

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Robbie MacCue

Robbie is the cofounder of the EMS Leadership Academy, host of the EMS Leadership Summit, and paramedic captain in Albany, NY where he serves in the Special Operations Division for ground rescue, flight, & tactical medicine. He performs international medical flights with North America's largest fixed wing Air Ambulance service. For more than 14 years, Robbie served as President of a non-profit EMS organization advocating for increased funding and raising the bar of excellence. In addition, Robbie is an American Heart Association advocate who is passionate about empowering others to save more lives. He has taught physicians, nurses, and other medical providers Advanced Cardiac Life Support at medical schools and hospitals throughout Manhattan. Robbie has undergraduate degree from Rensselaer Polytechnic Institute, and a MBA from Case Western Reserve University and provides business consulting that combines his love of technology with healthcare.

Robbie MacCue

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