What does it take to be supportive of your personnel? 

By Robbie MacCue

The question we received and answer in this video is "What does it take to be supportive of your employees and volunteers in an EMS organization?

1) Need to learn to effectively communicate in all methods (verbal, written, etc).

2) Learn to authentically listen and ask for feedback ongoing assessment of communication in your organization for more tools.

Visit https://www.emsleadershipacademy.com/mini-course/

Full Video Transcript

Welcome to our EMS leadership, Q and a. And today's question is what does it take to be supportive of your personnel? It's such a great question that we're talking about because it really is the core of leadership is how do you support people and get things done? Right. And for me, I think the number one way to do this is effective communication because that's how people feel supported is through effective communication.

And then the question becomes, well, how do you do that? And first and foremost, it's listening. How can you listen in a way where your people feel supported? And that's when you listen with very little on your mind where you're just open to what the person in front of you is saying, would you agree? I agree. And it's without the filters of judgment or preconceived notions or the kind of the bothers or what else is going on in your organization,

you don't want to bring that into your listening when you're talking with someone else. And it really also brings up a great point of that's the kind of the verbal listening or the communication and one-on-one, and the challenge, I think EMS leaders face is, well, how do we have communication one to many, or how do we have communication? Whether it's written verbal video that people know that we're listening to them and that we're addressing their concerns or we're,

we're rolling out and making sure everybody is on the same page sharing information. Well, and that I think brings us to the second aspect of this, which is asking, you know, being willing to ask people, what do they need, what do they see the biggest challenges are? What do they see for the future? What are they interested in?

And I think so much of the time we think we already know, or we think we know what they're going to say. And so when we're willing to ask and then truly listen to the answers without those filters, you know, listening from a, from a place of curiosity is just critical. And whether, you know, and then, then that allows you to know what you want to say next or what you want to,

what you want to offer and how to do that in a, in a supportive way. And then for me, the third piece of this is just being willing to be authentic and show that you care and, you know, listening and asking questions, show that you care, but there's also a quality to your communication. That that's important that it come from a place of caring and concern.

Absolutely. I think those are three great points to remember, especially in your communication style and your style as a leader. If you want more information on this, visit our website, EMS leadership academy.com and look for our communication course. There are many online communication course that really dives deeply into a lot of these issues of communication. Yeah. And we'll definitely help you in expanding your capacity to listen and to evaluate your communication and see how's it going?

All right. Beautiful. Thanks Lisa.


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Robbie MacCue

Robbie is the cofounder of the EMS Leadership Academy, host of the EMS Leadership Summit, and paramedic captain in Albany, NY where he serves in the Special Operations Division for ground rescue, flight, & tactical medicine. He performs international medical flights with North America's largest fixed wing Air Ambulance service. For more than 14 years, Robbie served as President of a non-profit EMS organization advocating for increased funding and raising the bar of excellence. In addition, Robbie is an American Heart Association advocate who is passionate about empowering others to save more lives. He has taught physicians, nurses, and other medical providers Advanced Cardiac Life Support at medical schools and hospitals throughout Manhattan. Robbie has undergraduate degree from Rensselaer Polytechnic Institute, and a MBA from Case Western Reserve University and provides business consulting that combines his love of technology with healthcare.

Robbie MacCue

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