What’s the best way to show I value our people? How do I show how important they are to me? 

By Robbie MacCue

  • #1: Tell them. Acknowledge them. Thank them. Appreciate them.
  • Get curious about what makes your people feel valued. For some people it’s a thank you for others it’s a promotion or additional responsibilities, etc.
  • Do they believe what you’re saying? Do your actions match your words? 

This is why we wrote a book together called “Making Good of the Order the BEST part of your meetings” where we put together quick actionable group exercises that you can do that have people leave a meeting feeling more engaged and appreciated.

You can also use the questions in the book in individual conversations too. emsleadershipacademy.com/goto

Video Transcript

Welcome to today's EMS leadership, Q&A. And today's question is great. It's what is the best way to show that I value our people and how do I show how important they are to me. So I think it's great that if you're a leader and you're asking this question, you really obviously care and you want others to know how much you care about them,

which is a great first step. And number one, just tell them right. Acknowledge them, thank them, appreciate them. They need to hear the words coming out of your mouth and the mouth of others in your organization, because honestly it doesn't cost a cent to tell them that. Absolutely. And the other thing I think that people forget is to get curious about,

you know, what makes your people feel valued? Because sometimes what makes me feel valued might not be the same thing as you, you know, some people thank you was more than enough and others, they want more responsibility or their actions are more likely to, to, to show them, you know, whether it's writing them a note or, or acknowledging them at a meeting,

or, you know, you really got to get curious as to what is important to the people you're acknowledging. And I'd also recommend like, do they believe what you're saying? Right. Do your actions match your words? Think about how your stations look, think about how your equipment looks. Does it really look like you appreciate them? It's sometimes the little things and that may not seem so little to other people.

And sometimes people think that money is the only way to appreciate people, but in actuality, you know, that's actually lower on the list than you might think. And I think it's important to look for other ways to show people you value them. And sometimes like you just said, the environment speaks louder than anything else. Cause if you cared about us,

you would have, you know, nice chairs for us to sit in or, you know, things like that. Yeah. You wouldn't have ripped seats. You wouldn't have wires frayed. You wouldn't have these, these little things that again, might not be so little to other people. Yeah. And you know, this is really why you and I wrote the book making good of the order of the best part of your meetings was to help leaders find ways to acknowledge people or to make people feel appreciated.

And, you know, we put together these actionable group exercises for, you know, our, our intention was people could use them during a meeting, a short 10, maybe 15 minutes tops exercise to help people feel valued. But these questions and different ideas that are in the book can also be used for individuals. So if you go to EMS leadership academy.com/a

G O T O M E, you'll see more information on our book. And that might be a really good way to think of new ideas, ways to appreciate and acknowledge your people. Excellent. Well, thanks again. Thank you.

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Robbie MacCue

Robbie is the cofounder of the EMS Leadership Academy, host of the EMS Leadership Summit, and paramedic captain in Albany, NY where he serves in the Special Operations Division for ground rescue, flight, & tactical medicine. He performs international medical flights with North America's largest fixed wing Air Ambulance service. For more than 14 years, Robbie served as President of a non-profit EMS organization advocating for increased funding and raising the bar of excellence. In addition, Robbie is an American Heart Association advocate who is passionate about empowering others to save more lives. He has taught physicians, nurses, and other medical providers Advanced Cardiac Life Support at medical schools and hospitals throughout Manhattan. Robbie has undergraduate degree from Rensselaer Polytechnic Institute, and a MBA from Case Western Reserve University and provides business consulting that combines his love of technology with healthcare.

Robbie MacCue

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